Refund Policy
This policy applies to subscription services and data packages purchased through the WrVPN user panel. It explains refund eligibility, review criteria, submission methods, and refund processing rules. Before submitting a request, please verify the order status, payment method, and actual data usage.
Refund Window and Scope
A full refund may be requested within 7 days of the first payment. The refund window starts when the service associated with the first successful payment is activated. A no-questions-asked refund means the applicant does not need to state a personal reason, but the order must still pass verification of identity, payment, data usage, and account status.
In this policy, “first payment” means the first paid order completed and successfully activated for the same account. Renewals, repeat purchases, top-ups, and completed plan upgrades do not create a new refund window. Monthly subscription data resets each month on the activation date; when an upgrade occurs mid-cycle, the price difference is calculated based on the remaining days, and the upgrade record is reviewed together with the original order.
Eligible and Ineligible Requests
A first-payment order may proceed to refund review if the request is submitted within the refund window by the account that made the payment, the order status can be verified, and the account is in normal use. Connection testing, client configuration checks, or short-term route testing alone will not affect eligibility.
A request may not be accepted in any of the following cases: the refund window has expired; the order was not a first payment; the account violated the Terms of Use; the service was used extensively through sharing, resale, automated consumption, or other abnormal means; data usage clearly exceeds what is reasonably required for connection verification; the payment record cannot be matched to the requesting account; or the refund has already been handled separately by the payment channel or a dispute process.
Data packages remain valid until used and do not expire. Refund reviews for data packages also require verification of data usage; a package that has been substantially consumed is not treated as a completely unused entitlement. Eligibility is determined using the order details, usage records, and account status shown in the user panel.
Request Process and Required Information
Applicants should sign in to the account used for the purchase and submit a refund request through the ticket portal in the user panel. To prevent order-identification errors, please do not create multiple requests for the same payment.
The request should include the username, the order ID shown in the user panel, the payment channel, a screenshot of the payment record or verifiable transaction proof, and the name of the order to be refunded. The reason may be stated briefly or simply identified as a request under this policy; a no-questions-asked refund will not be rejected because no personal reason was provided.
If the order details, paying account, and submitted information cannot be matched, WrVPN may request additional verification materials as needed. Applicants should redact sensitive information unrelated to this transaction and retain only the details required to confirm the payer and order.
Review, Refund Amount, and Account Entitlements
Refund reviews verify the first payment time, order status, plan changes, data usage, and account compliance. Eligible first-payment orders receive a full refund of the actual successful payment amount; the refund is not based on the listed plan price, later price changes, or the amount of another order.
Once a refund request is approved, the associated subscription or data entitlement will be stopped, and the order cannot continue to be used for connections, upgrades, or another refund request. If the account has other separate and valid paid orders, only the orders explicitly listed in the request will be processed; unlisted orders will not be canceled automatically.
Submitting a request does not mean the refund has been completed. Continued heavy data usage during review may change the order’s refund eligibility. We recommend pausing use of the entitlement covered by the request after submission and waiting for the ticket status to be updated.
Refunds to the Original Payment Method
Refunds are generally processed through the payment method actually used. For Alipay and WeChat Pay payments, approved refunds are submitted through the original payment route; the final posting status is determined by the respective payment channel. Processing may vary due to account status, settlement procedures, or risk checks, and WrVPN makes no additional promise regarding a fixed posting time on the payment provider’s side.
USDT payments do not support the same automatic return-to-source process as Alipay and WeChat Pay. After approval, the applicant must confirm the receiving address and corresponding network in the ticket. Once the address is confirmed and processing begins, the transfer cannot be recalled through traditional payment channels, so applicants should carefully verify the information shown in the ticket. WrVPN will not send a refund to another address that the applicant has not confirmed.
The time required for funds to arrive depends on the payment channel, account status, and settlement progress. A ticket marked approved means WrVPN has completed its internal review; a ticket marked refund submitted means the funds have been handed to the relevant channel or processed according to the confirmed details. If the funds do not appear after an extended period, add the transaction status to the original ticket so it can be checked further and duplicate submissions that could create record conflicts can be avoided.